FAQs

Do you offer gift wrapping?
Our jewelry comes ready to be gifted, we package it in a white organza pouch inside a craft colored box with our logo.

How long will it take to get my jewelry?
Our personalized pieces are custom made to order, therefore please allow 2-4 weeks and then delivery time to receive your piece. For our non personalized pieces we typically ship within a 1 week time frame.

Can I wear my jewelry all the time?
To keep your jewelry looking it's best, we recommend not wearing it while swimming (pools/hot tubs, ocean) or bathing.  Chlorine and other household chemicals or cleaning agents can tarnish your jewelry and even residue from soap, shampoo, perfume (spray perfume before putting on your jewelry and let it dry) etc... can make your jewelry look dull.  Because most of our pieces have a matte finish we include a polish pad for you to use. To remove tarnish and restore the matte finish, gently rub in circular motions over the surface of the piece (don't use the polish pad on any high polish gold accents) rinse with clean water and dry thoroughly.  We are always happy to clean your jewelry for you, simply contact us for instructions.

Return/Exchange
Due to the original nature of each piece, we are unable to accept returns or exchanges on one-of-a-kind pieces which include all our personalized jewelry. ALL SALES ARE FINAL.

However, if the product is determined to be damaged or defective within 30 days of receipt, we will gladly repair or replace it at no cost.  Non Personalized items may be exchanged for store credit only within 7 days of receiving the product. Please contact us for instructions.

Errors
If there is an error in personalization on your piece we will replace the piece and the shipping will be waived. All customer order errors can be revised but will subject to a fee. Please Contact us for instructions.

Shipping

Domestic Orders - We ship all domestic order Fedex express saver, 2 Day, or Overnight.  Orders under $50.00 can be shipped USPS Priority Mail for $6.00. We are not responsible for any lost packages shipped through USPS. Upon completion of your order you will receive tracking information via email.

International Orders - We ship international orders using USPS International Priority Mail for $20.00 or Fedex International Priority. Your international order may be subject to local custom and duties once the order reaches your country; please contact your local customs office for more information on this matter. Isabelle Grace Jewelry is not responsible for additional duties or taxes.

Privacy Notice
Isabelle Grace Jewelry respects our customer's privacy. We would never disclose or share any of our customer's personal information with any third party.



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