Do you offer gift wrapping?
Our jewelry comes ready to be gifted, we package it in a pink organza pouch inside a craft colored box with our logo.
How long will it take to get my jewelry?
Our pieces are custom made to order therefore please allow 3-4 weeks and then delivery time to receive your piece.
Can I wear my jewelry all the time?
To keep your jewelry looking it's best, we recommend not wearing it
while swimming (pools/hot tubs, ocean) or bathing. Chlorine and other
household chemicals or cleaning agents can tarnish your jewelry and even
residue from soap, shampoo, perfume etc... can make your jewelry look
dull. Because most of our pieces have a matte finish we include a
polish pad for you to use to clean your piece. Gently buff in circular
motions over the surface of the piece to restore the matte finish and to
remove tarnish, rinse with clean water and dry thoroughly. We are
always happy to clean your jewelry for you, simply contact us to make
arrangements for this.
Due to the original nature of each piece, we are unable to accept
returns or exchanges on one-of-a-kind pieces which include all our
personalized jewelry. ALL SALES ARE FINAL.
However, if a piece is damaged or defective we will
gladly repair or replace it at no cost. Please contact us for
Production Time Frame
Each piece is created once your order is placed; please allow 3 to 4
weeks for the creation of your custom pieces, not including delivery
time. All orders are final.
If there is an error in personalization on your piece we will replace
the piece and the shipping will be waived. All customer order errors can
be revised but will subject to a fee to replace the piece. We will
replace all defective merchandise free of charge.
Timeframes - All pieces are hand-made to
order therefore please allow 3 to 4 weeks for your order to be made and
then your package will be shipped via the method you choose at checkout.
Domestic Orders - We ship all domestic order
Fedex for $10.00. Upon completion of your order you will receive
tracking information via email.
International Orders - We ship all
international orders using USPS International Priority Mail for $15.00.
Your international order may be subject to local custom and duties once
the order reaches your country; please contact your local customs office
for more information on this matter.
Isabelle Grace Jewelry respects our customerï¿½s privacy. We would never
disclose or share any of our customerï¿½s personal information with any
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