Due to the original nature of each piece, we are unable to accept
returns or exchanges on one-of-a-kind pieces which include all our
personalized jewelry. ALL SALES ARE FINAL.
However, if a piece is damaged or defective we will
gladly repair or replace it at no cost. Please contact us for
Production Time Frame
Each piece is created once your order is placed; please allow 3 to 4
weeks for the creation of your custom pieces, not including delivery
time. All orders are final.
If there is an error in personalization on your piece we will replace
the piece and the shipping will be waived. All customer order errors can
be revised but will subject to a fee to replace the piece. We will
replace all defective merchandise free of charge.
Timeframes - All pieces are hand-made to
order therefore please allow 3 to 4 weeks for your order to be made and
then your package will be shipped via the method you choose at checkout.
Domestic Orders - We ship all domestic order
Fedex for $10.00. Upon completion of your order you will receive
tracking information via email.
International Orders - We ship all
international orders using USPS International Priority Mail for $15.00.
Your international order may be subject to local custom and duties once
the order reaches your country; please contact your local customs office
for more information on this matter.
Isabelle Grace Jewelry respects our customerï¿½s privacy. We would never
disclose or share any of our customerï¿½s personal information with any