FAQs

Do you offer gift wrapping?
Our jewelry comes ready to be gifted, packaged in an Isabelle Grace Jewelry logo box. We can include a gift note. Just email us and let us know at claudia@isabellegracejewelry.com

How long will it take to get my jewelry?
Our personalized pieces are custom made to order, therefore please allow up to 2 weeks and then delivery time to receive your piece. For our non personalized pieces we typically ship within 2 to 3 business days.  At any time if there is a possibility of a piece being help up for any reason we will inform you as soon as possible.

Can you rush an order?
We will always work with our customers to try to meet a rush order delivery deadline. Contact us at 508.951.1749 or email us at claudia@isabellegracejewelry.com to review your options.

Can I wear my jewelry all the time?
To keep your jewelry looking it's best, we recommend not wearing it while swimming (pools/hot tubs, ocean) or bathing.  Chlorine and other household chemicals or cleaning agents can tarnish your jewelry and even residue from soap, shampoo, perfume (spray perfume before putting on your jewelry and let it dry) etc... can make your jewelry look dull.  Because most of our pieces have a matte finish we include a polish pad for you to use. To remove tarnish and restore the matte finish, gently rub in circular motions over the surface of the piece (don't use the polish pad on any high polish gold accents) rinse with clean water and dry thoroughly.  We are always happy to clean your jewelry free of charge for you, simply contact us for instructions.

Do you make custom pieces?

Absolutely, have something in mind? We love bringing your ideas to life. Contact us to discuss at claudia@isabellegracejewelry.com or 508.951.1749.

Return/Exchange
Due to the original nature of each piece, we are unable to accept returns or exchanges on one-of-a-kind pieces which include all our personalized jewelry. However, we want you to love your jewelry so if there is a problem please contact us.

If the product is determined to be damaged or defective within 30 days of receipt, we will gladly repair or replace it at no cost.  Non personalized items may be exchanged or returned within 7 days of receiving the product. Please contact us for instructions.

Errors
If there is an error in personalization on your piece we will replace the piece and the shipping will be waived. All customer order errors can be revised but will subject to a fee. Please contact us for instructions.

Shipping
Domestic Orders – We ship domestic orders through USPS or Fedex. You will see all our shipping options upon checkout. Upon completion of your order you will receive tracking information via email.

International Orders - We are happy to ship international orders using USPS International Priority Mail or Fedex International Priority. Please note that we have to declare the actual value on the customs form and we cannot guarantee a specific delivery date through USPS.  Your international order may be subject to local custom and duties once the order reaches your country; please contact your local customs office for more information on this matter. * Isabelle Grace Jewelry is not responsible for additional duties or taxes.

Wholesale
Wholesale accounts are available with a valid resales license please contact us at claudia@isabellegracejewelry.com.

Privacy Notice
Isabelle Grace Jewelry respects our customer's privacy. We would never disclose or share any of our customer's personal information with any third party.

 

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